Logo of Gobblers by Hectors of Somerset Image of free-range Bronze Turkey
 
waving british flag  
Bronze Turkey head image RETURNS
Nobody likes to have, or be, an unhappy customer - but it happens very occasionally. If you have any problem with our service, contact us and we'll do our best to straighten things out.
   
 

Returns Policy and Other Stuff

Buy with confidence

Elsewhere on this site we have a cooking guide and a map showing the location of our Farm should you wish to collect personally.

Inspection  

We expect you to inspect the goods within a reasonable time after their receipt and will assume that the products are satisfactory unless you write to tell us otherwise within 7 days of receipt. (This does not however affect your statutory rights).
Returns  
  Sadly, we cannot accept returns. This is simply because as meat is perishable, it will be "off" by the time you return it, and so can no longer be eaten. We ask you to trust us to supply the best meat we can. In the case of an error by the carrier, we can of course replace the order free of charge. Please note that in these circumstances we need proof of when the delivery was attempted. This does not affect your statutory rights as a consumer.
Taxes
 

All prices include VAT (Value Added Tax) where applicable at 17.5%

Privacy
 

We are committed to protecting your privacy. We will only use any information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will use the information for two purposes; to process your order; and to provide you with the best possible service.

We will not contact you further unless you agree that we should and we will give you the opportunity to refuse any marketing information from us.

The types of information we will collect include your name, address, 'phone number, email address and credit/debit card details.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and as up to date as possible. You can check the information we hold about you by sending us an email query. If you find any inaccuracies, tell us via email to the webmaster and we will delete/correct the information promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law

If, for any reason, we intend to transfer your information outside the boundaries of the European Economic Area, we will always obtain your prior consent.

We may use technology to track the patterns of behaviour of visitors to out site. This can include using a "cookie" which is stored by your browser. You can usually change the behaviour of your browser to prevent this happenng. It may be possible to identify you using information collected in this way.

If you have any questions or comments about privacy, please contact the webmaster.

Complaints  
Products  

Should you have a complaint about any product purchased from Gobblers of Somerset, please address it to: gobblers@the-hectors.co.uk or contact us by post, telephone, or in person. We aim to acknowledge your complaint by e-mail or letter within 7 days of receipt.

Web-site   Any complaints or comments about our web site should be addressed to the webmaster.
Clear-up  We aim to resolve all complaints within 14 days of receipt. You will receive a full reply by e-mail or letter. If your complaint takes longer than expected to resolve we will keep you informed of our progress as we investigate the relevant issues.

clipart of cooked Turkey

Traditional
Fresh
Farm-reared
Christmas Turkeys

Delivered to
your door

Inspection

Returns

Taxes

Privacy

Complaints




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